Michael between 4 & 5 Months
Everett between 4 & 5 Months
Tuesday, February 28, 2012
5 Months In
Okay. Everett turned 5 Months old yesterday. It's about that time. Time to start comparing...
Michael between 4 & 5 Months
Everett between 4 & 5 Months
Michael between 4 & 5 Months
Everett between 4 & 5 Months
Thursday, February 02, 2012
Being Satisfied With Dissatisfaction
I don't write or share too much about my job on this blog. It's not very appealing to those that read the thing. I've had the blog for 5 1/2 years. I've worked for Chick-fil-A for over 9 years. I don't think I've ever really shared anything about my job on Goats & Barley.
I think part of it is because my work is only a part of my life. I think another part is that I want to err on the side of professionalism about what I share publicly as a person who represents the company in some form or fashion. The reality is that if I never share anything on my blog, then it's impossible to say something stupid.
But I'm feeling confident about sharing my feelings about this subject - the feeling of a restless dissatisfaction.
I've been a part of some pretty cool things with Chick-fil-A. Numbers that may or may not seem staggering to the common person who only goes through for a sandwich and a sweet tea. I've traveled to 6 different states to train at Grand Openings. I've been a part of assembling lunch/dinner for literally thousands of people @ one time. I've worked in a drive-thru that put 207 cars through in a single hour - a personal record for sure and one, that I know of, no other Chick-fil-A has accomplished (though I know they could have). With all of that being said, statistically at least 1 of those 207 orders will not have been exactly what the customer wanted. At least one of those sandwiches has only 1 pickle instead of the perfect "2." These things aren't done on purpose, they just happen. We live in an imperfect world full of imperfect people.
Deep within me, I have this restless dissatisfaction when things aren't perfect. As the general manager of the restaurant I work at, I teach; I coach; I train; I work. Mistakes are still made. Things still happen. As the leader of a team of about 40 people, I am just as flawed of a person as the men and women that I lead. As a man who wants his entire career to be in this field, I've been humbled by the idea that I will never be in an environment that I can control completely. I want every customer to have a perfect experience when they walk through the doors of our restaurant.
I know deep down nothing will ever be 100% perfect, but I still get disappointed when things don't go the way they should. But I think that's a good thing. I think it's good that I get dissatisfied because that's what keeps me hungry. That's what drives me to always be getting better and to never allow myself to think I've "arrived". Just when I think I've got it figured out, something comes along to prove me wrong.
I think part of it is because my work is only a part of my life. I think another part is that I want to err on the side of professionalism about what I share publicly as a person who represents the company in some form or fashion. The reality is that if I never share anything on my blog, then it's impossible to say something stupid.
But I'm feeling confident about sharing my feelings about this subject - the feeling of a restless dissatisfaction.
I've been a part of some pretty cool things with Chick-fil-A. Numbers that may or may not seem staggering to the common person who only goes through for a sandwich and a sweet tea. I've traveled to 6 different states to train at Grand Openings. I've been a part of assembling lunch/dinner for literally thousands of people @ one time. I've worked in a drive-thru that put 207 cars through in a single hour - a personal record for sure and one, that I know of, no other Chick-fil-A has accomplished (though I know they could have). With all of that being said, statistically at least 1 of those 207 orders will not have been exactly what the customer wanted. At least one of those sandwiches has only 1 pickle instead of the perfect "2." These things aren't done on purpose, they just happen. We live in an imperfect world full of imperfect people.
Deep within me, I have this restless dissatisfaction when things aren't perfect. As the general manager of the restaurant I work at, I teach; I coach; I train; I work. Mistakes are still made. Things still happen. As the leader of a team of about 40 people, I am just as flawed of a person as the men and women that I lead. As a man who wants his entire career to be in this field, I've been humbled by the idea that I will never be in an environment that I can control completely. I want every customer to have a perfect experience when they walk through the doors of our restaurant.
I know deep down nothing will ever be 100% perfect, but I still get disappointed when things don't go the way they should. But I think that's a good thing. I think it's good that I get dissatisfied because that's what keeps me hungry. That's what drives me to always be getting better and to never allow myself to think I've "arrived". Just when I think I've got it figured out, something comes along to prove me wrong.
Subscribe to:
Posts (Atom)